How to Buy

Whether you're an auction expert or first-time bidder, we're here to help make sure your buying experience is as simple and satisfying as possible. Here’s a quick look at the 6 different ways you can buy from us.

Zacke Live

You can now bid live online on our website, with no additional online surcharges! Create an account to get started.

Absentee Bidding

Leave an absentee bid online or offline and we'll bid on your behalf during the auction. 

Telephone Bidding

Fill out our telephone bidding form and we'll call you during the auction. Available in English, Chinese and German.

Bidding in Person

Please contact us for the latest health and safety guidelines.

Third-Party Partners

Invaluable, LiveAuctioneers, the saleroom, Epai Live, 51 Bid Live, lot-tissimo, Auction FR, Drouot and Artfox. Fees apply.

Online Gallery

In November, you will be able to buy fine Asian art instantly in our new online gallery.

Check out our FAQs below to find detailed information to help you before, during and after Zacke auctions. If you have any questions or need support, please email us at office@zacke.at or call us at +43-1-532 04 52.

 

FAQs

We strongly encourage you to read about the quality and condition of each lot before placing a bid as all winning bids are final. 

Condition Reports

We aim to be as transparent as possible about the condition of each our lots, and you can find condition reports for every lot in our catalogs (both online and offline). If you have questions or need more information, please email us directly at office@zacke.at or call us at +43-1-532 04 52.

Online Catalogs

Online catalogs are available approximately four weeks before the auction. Each lot has multiple high-quality images available so that you can easily examine the quality and condition of the piece of art. To see a high-quality version of an image, simply click on the button that says ‘Click for high resolution’. Any relevant flaws or damages are also noted in the catalog. 

Print Catalogs

If you would like to request a print catalog, please email us at office@zacke.at or call us at +43-1-532 04 52. You can also download PDFs of all of our 2020 catalogs.

Videos and Additional Photos

Visit zacke.smugmug.com to see videos of select lots, as well as natural light photos and high resolution images.

Viewing in Person

Our gallery is currently open by appointment only. Please check the exact viewing dates in our catalogs, as times may vary.  

Estimates and Starting Prices

The auction will begin with the starting price listed in the catalog. The estimate price reflects our opinion of minimum value.

Hidden Reserves

Typically, only a minority of all items in an auction have a hidden reserve. Reserves are the lowest price a consignor will accept for an item. You may request to see the reserve for a specific lot by emailing us at office@zacke.at or calling us at +43-1-532 04 52. 

Conditional Sales

If a reserve is not reached, we may knock down an item to the highest bidder at a lower price, but the sale will be conditional until the consignor has agreed to this lower bid. Consignors have 8 days to accept or reject a lower price.

Buyer's Premium and VAT

The hammer price does not include the buyer's premium and VAT. All successful bids are subject to a buyer's premium of 26.4%, including VAT.

Third-Party Fees

If you bid with one of our third-party online partners, then there will be a live bidding surcharge on top of the hammer price. You can find all of our fees here. We partner with the following platforms:

  • Invaluable
  • LiveAuctioneers
  • lot-tissimo
  • the-saleroom
  • Auction FR
  • Epai Live
  • Lot-Art
  • Drouot
  • 51 Bid Live
  • FoxArt

Please note that we place different auctions on different platforms. For example, in general we only place Chinese art auctions on 51 Bid Live.

First-Time Bidders

If this is your first time bidding with us, we will ask for a copy of a valid government-issued ID and proof of address to verify your identity. To speed up the process, we recommend that you proactively provide us with copies of these documents by: 

  • Emailing us at office@zacke.at
  • Faxing us at +43-1-532 04 52 20
  • Uploading copies yourself by logging into your account, going to 'Account Settings' and clicking on 'Identity Documents'

Absentee and Telephone Bids

By leaving an absentee bid or telephone bid, you are registering for one of our auctions. We will contact you when your bids have been confirmed. 

In order to leave an absentee bid or telephone bid online, you will need to create an online account first.

Zacke Live Online Bidding

Our brand-new online bidding platform makes it easier than ever to bid in our auctions! When you bid through our website, you can take advantage of our premium buyer's terms without incurring any additional online bidding surcharges. 

To bid live online, you'll need to create an online account. Once your account is created and your identity is verified, you can register to bid in an auction up to 12 hours before the auction begins.

Intended Spend and Bid Limits

When you register to bid in an online auction, you will need to share your intended maximum spending budget for the auction. We will then review your intended spend and set a bid limit for you. Once you have pre-registered for a live online auction, you can see your intended spend and bid limit by going to 'Account Settings' and clicking on 'Live Bidding Registrations'. 

Your bid limit will be the maximum amount you can spend in the auction. Your bid limit is for the hammer price and is not affected by the buyer’s premium and VAT. For example, if you have a bid limit of €10,000 and place two winning bids for €3,000 and €7,000, then you will have spent your entire bid limit and will no longer be able to place any bids.  

Deposits

We may at our discretion require a deposit before you can bid. If you are bidding on Zacke Live, then the deposit will usually be a percentage of your bid limit.

 

Absentee Bidding

Absentee bids are an incredibly convenient way to participate in our auctions. When you leave an absentee bid, we will confidentially bid on your behalf. Absentee bids must be equal to or greater than the starting price. Please submit all absentee bids at least 12 hours before an auction begins. 

Online Absentee Bids

You can now leave absentee bids on our website! Once you've created an account and your identity is verified, you can leave your absentee bid directly on the lot page. We will contact you when your bids have been confirmed. 

Absentee Bidding Form

You can also leave an absentee bid by filling out an absentee bidding form. We will contact you when your bids have been confirmed. Please double-check the lot numbers you list on the form to make sure you're bidding on the correct item! 

Telephone Bidding

It is generally possible to bid by telephone during the auction. We offer telephone bidding in English, Chinese and German. We will call you on the day of the auction, shortly before the lot you are bidding on. If we cannot reach you by phone during the auction, then as a courtesy we will bid on your behalf up to the estimate.

Online Telephone Bidding Form 

If you would like to participate in telephone bidding, you can fill out our new online Telephone Bidding Form. Please double-check your telephone number and the lot numbers you list on the form to make sure everything is correct.

Offline Telephone Bidding Form

To participate in telephone bidding and register offline, you can fill out an absentee bidding form and write "TEL" in the "bid in euro" column. We will contact you when your bids have been confirmed. Please double-check your telephone number and the lot numbers you list on the form to make sure everything is correct.

Zacke Live Online Bidding

Our brand-new online bidding platform makes it easier than ever to bid in our auctions! When you bid through our website, you can take advantage of our premium buyer's terms without incurring any additional online bidding surcharges. 

To bid live online, you'll need to create an online account. Once your account is created and your identity is verified, you can register to bid in an auction up to 12 hours before the auction begins. 

Intended Spend and Bid Limits

When you register to bid in an online auction, you will need to share your intended maximum spending budget for the auction. We will then review your intended spend and set a bid limit for you. Once you have pre-registered for a live online auction, you can see your intended spend and bid limit by going to 'Account Settings' and clicking on 'Live Bidding Registrations'.

Your bid limit will be the maximum amount you can spend in the auction. Your bid limit is for the hammer price and is not affected by the buyer’s premium and VAT. For example, if you have a bid limit of €10,000 and place two winning bids for €3,000 and €7,000, then you will have spent your entire bid limit and will no longer be able to place any bids.

Third-Party Bidding

We partner with best-in-class third-party partners to make it easy for you to either bid online in the channel of your choice or through a bidding agent. Please note that if you bid with one of our third-party online partners, then there will be a live bidding surcharge on top of your final purchase price. You can find all of our fees here. Here's a full list of our third-party partners:

  • Invaluable
  • LiveAuctioneers
  • lot-tissimo
  • the-saleroom
  • Auction FR
  • Epai Live
  • Lot-Art
  • Drouot
  • 51 Bid Live
  • ArtFox

Please note that we place different auctions on different platforms. For example, in general we only place Chinese art auctions on 51 Bid Live.

Bidding in Person

Unfortunately, it is currently not possible to bid in person in Austria, per local regulations. We invite you to try Zacke Live, our complimentary bidding platform, as an alternative. If you have any questions about this, please contact us at office@zacke.at or +43-1-532 04 52. 

Congratulations on successfully bidding on a piece of fine Asian art! Before we can send you the item, you must pay for the item in full (hammer price plus the buyer’s premium, including VAT). Payment is due within 7 working days. You will receive an invoice within 24 hours of the auction. Payment is accepted in euros only. 

Wire Transfers

Wire transfers are our preferred method of payment. Here are our bank details: 

Wire transfer to: SZA Versteigerungen und Vertriebs GmbH
Bank name: Oberbank AG
Bank address: Untere Donau Laende 28, 4020 Linz, Austria
BIC/Swift-Code: OBKLAT2L
IBAN-Code (International Bank Account Number): AT78 1500 0044 2102 2221

Credit Card 

We accept Visa, MasterCard, American Express, and Diners Club. We will add an additional 3% surcharge to all credit card payments. 

Note: Due to recent regulatory changes, if you pay by credit card then your shipment may be delayed by up to 2 weeks. 

Cash and Check

If you would like to pay in cash or by check, please stop by the gallery. We're open Monday to Friday from 10 AM to 6 PM Central European Time (CET), as well as by appointment. 

Shipping

We're pleased to provide shipping options and quotes. Please contact us at office@zacke.at for international shipping quotes. There may be extra fees associated with bulky or fragile items.

Note: Due to recent regulatory changes, if you pay by credit card then your shipment may be delayed by up to 2 weeks. 

Transport Insurance

We strongly encourage you to purchase transport insurance. We can purchase transport insurance on your behalf at 3% of the total value of your shipment. Alternatively, you can arrange your own transport insurance. If you do NOT purchase any kind of transport insurance, then you'll need to sign a waiver before we can send your item(s).

In Person

You may also pick up your purchase in person at our showroom in Vienna. Our address is Mariahilferstrasse 112, 1070 Vienna, Staircase 1, on the second floor. An elevator is available. To make an appointment please contact us at +43 1 532 04 52 or email us at office@zacke.at.

All items starting above €2,000 have been checked by the Art Loss Register.

Some items available in our auctions may consist of ivory, rhinoceros horn, tortoise shell, coral, or rare types of tropical wood. These items are subject to the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). They can be shipped anywhere within the European Union but may only be exported outside of the European Union with an export permit from the Austrian authorities. These permits are typically not granted. Exceptions may apply for items that:

  • Have a low amount of endangered material
  • Have passed stringent requirements proving that the item arrived in the European Union before 1982

If either of the above two exceptions apply, please contact us at office@zacke.at or +43-1-532 04 52 for more information on how to obtain a CITES license. 

Icons courtesy of DailyPM and Manthana Chaiwong from the Noun Project.