How to Register to Bid on Zacke Live

How to Register to Bid on Zacke Live

Zacke Live is our proprietary online bidding platform, where you can bid live online. When you bid through Zacke Live, you can take advantage of our premium buyer's terms without incurring any online bidding surcharges. If you bid on a third-party site, like LiveAuctioneers or Invaluable, then there will be a live bidding surcharge on top of your final purchase price. 

Here are step-by-step instructions on how to register to bid on Zacke Live:

1. Create Your Personal Zacke Account

You need to sign into or create your personal Zacke account to leave absentee bids online.

To create your account, go to this page. Underneath 'create my account', enter your first name, last name, email address, and password. Your password will need to be at least 6 characters long, include a mix of upper- and lower-case letters, and have at least 1 number.

Once you have entered your details, click on the red button that says ‘Create my account’. On the following pages, you will need to provide: 

  • Your address and telephone number
  • How you heard about us
  • Your marketing preferences

Once you have shared these details, you will receive an email to verify your email address. If you do not receive this email, please check your spam folder or try searching for ‘office@zacke.at’.

2. Registering to Bid 

Sign in to your personal Zacke account and go to our upcoming auctions page. Click on the button that says ‘Register for free live bidding’:

When you register, you will need to accept our terms and conditions and share your intended maximum spending budget for the auction.

We will then review your intended spend and set a bid limit for you. You can see your intended spend and bid limit by going to 'Account Settings' and clicking on 'Live Bidding Registrations'.

Your bid limit will be the maximum amount you can bid during the auction. Your bid limit is for the hammer price and is not affected by the buyer’s premium and VAT.  For example, if you have a bid limit of €1,000 and place two winning bids for €300 and €200, then you will only be able to bid €500 for the rest of the auction. If you try to place a bid that is higher than €500, you will not be able to do so.

3. Accessing Zacke Live

You’ll be able to access Zacke Live approximately 1 hour before the auction begins.

First, sign in to your personal Zacke account. Then, go to our Upcoming Auctions page and click on the red button that says ‘Bid Live!’.

If you placed absentee bids with us in addition to registering to bid on Zacke Live, please note that you will NOT see your absentee bids in the Zacke Live bidding portal. The auctioneer will execute your absentee bids. You can see a list of your absentee bids by logging into your account, clicking on your name and selecting 'Current Bids'. 

For the best bidding experience, we recommend using Google Chrome or Mozilla Firefox. Please make sure you’re using the latest version!

If you experience any technical difficulties during the auction, try refreshing the page. You can also reach out to our technical support team by clicking the red text that says ‘Report problems’.

Note: We’ve updated our terms and conditions to better protect all serious and committed buyers from bidding against non-payers. Bidders must clarify all questions specifically about the objects before the auction. A sale cancellation of any kind after the fall of the hammer is not possible. The only exception to this fundamental rule is our guarantee of authenticity. We encourage you to read through these updates carefully (§34-50). For further reading about non-payers at auction, click here.