As part of our ongoing efforts to keep our auctions fair and transparent, we recently updated our terms and conditions. We encourage you to read through these updates carefully (§34-50) to make sure you understand them. These updates are specifically designed to protect all serious and committed buyers from bidding against non-payers, who attempt to inflate prices without the intent of paying their auction bills.
For further reading about non-payers at auction, go here: https://www.zacke.at/aboutnonpayers/.
Main points include:
- Bidders must complete their due diligence and clarify all questions about the objects before the auction. After the auction, Zacke will not answer questions from bidders unless the purchase price has been paid in full. Of course, this does not apply to questions concerning shipping, insurance, customs, etc.
- A sale cancellation of any kind after the fall of the hammer is not possible. The only exception to this fundamental rule is our guarantee of authenticity [the Guarantee].
- A Guarantee Claim, however, can only be raised after the purchase price has been paid in full by the buyer and within 45 days after the auction day.
If you have any questions about our policies, please contact us at firstname.lastname@example.org.